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CelestiQ AI Agent Platform – User Instruction Guide

Welcome to the CelestiQ AI Agent Platform! This guide will walk you through the process of using the two primary AI models available on the platform: Application Expert and Product Search. These models are designed to work together within a single chat session to provide a seamless user experience.

1. Overview of Models

CelestiQ's platform includes two specialized AI models:

A. Application Expert

Designed for complex problem-solving and technical support.

Provides detailed answers using company-specific application knowledge and industry insights.

Capable of handling:

  • Cross-referencing products and series numbers.
  • Design recommendations.
  • Troubleshooting and technical support.
  • Application-specific questions based on real-world use cases.

B. Product Search

Used to find specific products or series based on detailed input parameters.

Capable of searching by:

  • Product Series or Part number.
  • Specification-based requirements (size, material, electrical properties, etc.).
  • Performance-based parameters (e.g., voltage, temperature rating).

Designed for rapid and precise retrieval of product details from the database.

2. How to Use the Platform

Step 1: Start a Chat

  • Open the CelestiQ AI Agent platform.
  • Begin a new session by entering a question or product inquiry in the chat window.
  • The system will retain the context of the session unless a new chat is started.

Step 2: Select the Model

  • You may select the model based on the type of question you want to ask.
  • Use the model selector dropdown in the top left corner of the chat widget to switch between models at any time during the chat.

Step 3: Using the Product Search Model

  • Use Product Search when you need to find specific parts or product information.
  • Be specific with part numbers and specifications.
  • If multiple products match the search, the user may be required to add more parameters.
  • Always verify the accuracy of the search results before proceeding.

Step 4: Switching to the Application Expert Model

  • When you need deeper technical guidance or cross-referencing, switch to the Application Expert model using the model selector.

✅ Best Practices:

  • Provide as much context as possible.
  • The model can suggest both compatible and alternative solutions based on company application notes.
  • If you need part-specific details, switch to the Product Search model.
  • Always double-check the recommendations to ensure accuracy.

Step 5: Combining Both Models in a Single Session

  • You can switch between the Application Expert and Product Search models within the same chat session.
  • The system will retain the context of previous queries within the same session.
  • You can switch models as needed without losing the conversation history.

Step 6: Memory Retention and Reset

  • The platform retains memory within a single chat session.
  • If you start a new chat, the memory is reset, and the conversation context is cleared.
  • For consistent results, stay within the same chat session when working on related issues.

3. Accuracy and Feedback

✅ Check for Accuracy

  • While the AI models are highly accurate, they are not infallible.
  • Always verify product details, specifications, and recommendations before proceeding with design or procurement decisions.

✅ If Something Fails:

  • If the model fails to deliver an answer or you believe the response is incorrect:
  • Use the reaction button in the chat to provide feedback.
  • Your feedback helps improve future model performance.

If the issue persists or you need further clarification, contact CelestiQ support at:
📧 support@celestiQ.ai

4. Troubleshooting and Best Practices

✅ What to Do If the Search Fails:

  • Refine your search terms.
  • Provide more detailed specifications.
  • If the search still fails, utilize the feedback reactions for support.

✅ Handling Cross-Reference Requests:

  • Be clear about the cross-reference product series.

✅ Combining Use Cases:

  • When combining product search and application guidance, allow the system to respond to one part of the query before asking follow-up questions.
  • If the system provides an incomplete answer, utilize the feedback reactions for support.

6. Additional Support

If you encounter any issues or need additional support, contact CelestiQ's technical support team at:

support@celestiQ.ai

7. Final Notes

CelestiQ's AI Agent platform is designed to deliver fast, accurate, and intelligent support for both product discovery and technical problem-solving. By understanding how to leverage both models effectively and switching between them as needed, you'll maximize the value and efficiency of your AI-driven experience.